Terms of service

🌸 Terms & Conditions – Flowerla

Welcome to Flowerla. By using our website and services, you agree to the following terms and conditions. Please read them carefully before placing your order.

1. General

  • This website is operated by Flowerla.

  • By accessing or purchasing from our site, you agree to comply with these Terms & Conditions.

  • We may update or modify these terms at any time without prior notice.

2. Products & Availability

  • All flower arrangements are handmade and may vary slightly from the pictures shown.

  • Substitutions may occur based on seasonal availability while maintaining the same style and value.

  • Prices and availability may change without notice.

3. Orders & Payments

  • Orders are confirmed only after full payment is received.

  • Customers must provide accurate delivery details to ensure successful delivery.

  • Payments are processed securely through our online payment partners.

4. Delivery

  • We offer same-day and express delivery across Dubai.

  • Delays may occur due to traffic or weather conditions.

  • If the recipient is unavailable, delivery may be rescheduled or left with building security.

5. Returns & Refunds

  • Due to the perishable nature of flowers, returns are not accepted once delivered.

  • For damaged, incorrect, or poor-quality products, please contact us within 2 hours of delivery with clear photos.

  • Approved refunds or replacements will be processed promptly.

6. Cancellations

  • Orders can be cancelled up to 12 hours before the delivery time.

  • Same-day or dispatched orders cannot be cancelled.

7. Intellectual Property

  • All content, images, and designs on Flowerla.ae are owned by Flowerla and may not be used without permission.

8. Contact Us

📧 Email: support@flowerla.ae
📲 WhatsApp: https://wa.me/971524859162
🌐 Website: https://flowerla.ae

Flowerla – Delivering Happiness, One Bouquet at a Time.